Shipping
* UK orders
Free shipping on orders over £100.
* Worldwide orders
Free shipping on orders over £200.
* International Orders and Customs Fees (outside the US)
We happily ship worldwide. Please note that for destinations outside the United States, local customs authorities may charge import duties, VAT or handling fees once your parcel arrives. These costs are not included in our prices or shipping fees and are the responsibility of the recipient.
As a small independent studio, we cannot predict or cover these charges in advance. Customs policies vary by country, so we recommend checking with your local office before placing an order.
If a parcel is refused or returned because customs charges were not paid, original shipping costs will not be refunded.
Refund and Exchange Policy
Each piece is handmade with care, and we hope it becomes something you truly treasure. If there is ever an issue, here is how we handle returns and exchanges.
* Returns
We accept returns within 7 days of delivery for items that are unworn, unused and in their original condition and packaging.
Please email us first at ruilin1117@163.com before sending anything back.
Buyers cover return shipping costs. Original shipping fees are non-refundable.
* Exchanges
If you would like to exchange an item, please contact us within 7 days of receiving your order. We will do our best to help, depending on stock availability. Return shipping costs apply.
* Non-returnable items
For hygiene reasons, we cannot accept returns or exchanges for earrings, or for custom or personalised orders.
Sale items are final and cannot be returned.
* Important notes
Returned items must be in their original condition, unused, unaltered and undamaged.
All tags and packaging should be included.
Please send returns in the original box or a secure alternative to ensure safe arrival.
* Refunds
Refunds are issued to the original payment method, excluding shipping costs. Please allow up to 5 working days for the amount to appear in your account, depending on your payment provider.
Please note that we cannot refund shipping fees or any duties or taxes already incurred.